Etsy often increases its account reviews, which leads to many sellers being suspended. Is your account facing this issue? If your account has been suspended and you’re unsure of the reason or how to resolve it, let’s explore the steps to handle it with Hidemium.
Types of Etsy Account Suspensions
First, let’s look at the types of suspensions.
There are two main types of account suspensions: temporary and permanent.
- Temporary Suspension: Etsy will send an email with specific details on the reason and how to resolve the issue. If you don’t receive an email, visit the Contact Support page on Etsy to get in touch with their support team.
- Permanent Suspension: This is more serious, preventing you from buying, selling, or accessing your account. The next section will explain how to file an appeal if your account is permanently suspended.
What happens when an Etsy account is suspended?
When your account is suspended, your shop will also cease operations. Visitors will see the message “[Shop name] is currently not selling on Etsy.” In the shop management section, you will also see red notifications indicating that your account is suspended. The entire product list in your store will be deactivated.
Reasons for Account Suspension
- Overdue bills: If you fail to pay on time or your credit card expires, your account may be temporarily suspended. Simply pay the outstanding amount, and your account will be restored quickly.
- Selling prohibited products: Ensure that your products do not violate Etsy’s policies, such as selling counterfeit goods, stimulants, weapons, or discriminatory items.
- Connection with a suspended account: Using the same network or device as a suspended account may lead to your account being suspended. Make sure to access Etsy from a private and secure network.
- Missing account information: Etsy requires sellers to provide information like tax numbers and bank account details. If this information is incomplete or unverified, your account will be temporarily suspended until you complete the requirements.
- Suspected fraud by Etsy: Etsy may suspend your account if you fail to resolve customer complaints or do not fulfill orders as promised.
How to Handle a Suspended Account
- For temporarily suspended accounts: Follow the instructions in the email from Etsy and respond as soon as you have gathered the required information. Make sure your response is clear and directly addresses the issue.
- For permanently suspended accounts:
- Visit the Etsy Help Center, select “Contact Etsy,” and settle any outstanding debts.
- Then go to “File an Appeal for a Permanently Suspended Account,” log in, and submit the necessary documents. You have up to 6 months to file an appeal.
Note: You only have one chance to appeal, and Etsy’s decision is final.
Writing an Appeal Email: Clearly state the reason for your suspension, how you have addressed the issue, and your commitment to not repeating the offense. Keep the email concise, transparent, and professional. Avoid blaming Etsy in your appeal email.
Tips to Avoid Account Suspension on Etsy
- Check your products carefully: Ensure your products do not violate Etsy’s selling policies.
- Do not resell handmade items: Etsy prioritizes handmade products that are self-made or designed by you and does not encourage reselling handmade items from other sources.
- Handle complaints professionally: Respond to customer requests promptly and professionally to maintain your reputation.
Conclusion
Above are the reasons for and solutions to Etsy account suspensions. Hopefully, this will help you resolve any issues with your account.
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